Cruise’s Refund Policy
Summary: After receiving negatives remarks from customers/friends about one Travel Agency on their refusal to refund or refunded all except for cancellation fee.
I understood that Travel agency was supposed to have all deaf cruise in 2009 to Mexican Riviera and they decided to delay to 2010 due to lack of passengers to meet the capacity. Those who cancelled their 2009 or 2010 cruise were either not allowed to get full refund or they imposed a cancellation fee against their will.
I think it is inappropriate for any travel agency to refuse full refund if the agency changed travel dates.
I thought I could share this information with you that anyone who experiencing this problem should either write or call Cruise Lines International Association (CLIA) which oversee all agencies that associate with the cruise industry.
Cruise Lines International Association 910 SE 17th St., Suite 400, Ft Lauderdale, FL 33316