Home > Opinion, Vlog > My Perspective about Video Phones (VP)

My Perspective about Video Phones (VP)

April 13, 2009

By Jimactor

Summary: I want to discuss with you about different video phones (vp) that I hear many stories of how my friends talk about good or bad things about video phone products. Keep in your mind, I am in neutral position, I just want to explain you what I think of. The video phones company are Sorenson, CSDVRS (Z340), HOVRS (MVP), Viable (VPAD) and SnapVRS (OJO). 

Make the summary short, when you have a problem with one of these video phone product, please call your Customer Care or Tech support to solve the problem, not your friends.

P.S. Share with your friends and remind them to do the right way. 🙂

Categories: Opinion, Vlog
  1. Anonymous
    April 13, 2009 at 2:38 pm


    Thank you for sharing the vlog with us.

  2. April 13, 2009 at 2:47 pm

    Some people leave their video comments there. http://www.deafvideo.tv/video/watch/45106/

  3. kcsmania
    April 13, 2009 at 3:18 pm

    Well done, Jim!

  4. Anonymous
    April 13, 2009 at 3:18 pm

    Never heard of “MVP”. Please spell the full name “MVP” or give the link of website so I will order one Thanks.

  5. Deaf Pixie
    April 13, 2009 at 3:31 pm

    Number #4 – Anonymous.

    MVP is Mobile Video Phone under “Purple” from HOVRS. I am try to learn how to use it and will call anyone in my IP number to give them of my IP #____________. Like that. I have to put friend to additional my friend’s # IP _________. So we would not loose number and back up in your MS Words to restore number of IP#____.

    They are now learn and practice with feedback with Sorenson Video Relay or other brand.

    Jimactor is good example what they want to hear from your feedback. Avoid to misunderstood.

    Need to cut rude to complained to Any of Complaint

  6. April 13, 2009 at 3:56 pm

    Respond to number 4 (Anonymous),

    You can look through HOVRS website. I put the link for you to surf so enjoy it.


    FB Editors

  7. April 13, 2009 at 4:32 pm

    well-done, Jim 😉

  8. Jodi wants a Sodie
    April 13, 2009 at 5:35 pm

    Yeaaaaaaaaaaaa Jimmy,,, actually you hit the nail on the head,deafies need to learn to SPEAK up, like you said, if they do not, how the heck can the manufactor improve the product .. with out the feed back they would not have a clue as to what was wrong with the product originally..
    Keep telling them Jim

  9. A.J
    April 13, 2009 at 5:58 pm

    Beautiful video. I will tell my friends to watch your vlog.

  10. Jack
    April 13, 2009 at 7:54 pm

    Well said, Jimactor!

  11. April 13, 2009 at 8:04 pm

    Excellent explanation. I agree with you completely.

  12. Beverly
    April 13, 2009 at 8:16 pm

    Amen, Jim! Bingo!! Right on the nose! I had tried to tell deaf people to complain to the customer service rep, not us. We got tired of those negative manner of anything!

    Honest with you all, I have all VPs but few. That means i have all different phone numbers, huh??? I am afraid not to be able to contact with friends with VP i don’t have. I have Sorenson (1st one I got), D-link eye2eye?? (now obsolute?), VPAD plus ( i love it but still can’t call to other friends who don’t have VPAD), and now waiting to get MVP (capability to get thru all differnt VPs wireless). What else?

    I use all VRS operators alternately so all get fair share of funding. Why don’t you do same thing?

  13. Beverly
    April 13, 2009 at 8:29 pm

    Oh yes, I had heard “rumor” that the internet service providers (ISP) (like AOL, Comcast, Cox, Earthlink, etc) might change their charging policy. Right now, Time Walter might think of charging the time using the internet using.. meaning 30 minutes using internet times cost = BIG BUCKS! So I would focus to worry about this than what kind of VP is good for me. You have to learn to focus on everything related to VP (like internet providers’ charging, quality of service, type of VP devices, etc.) I am afraid that someday VP devices would not be free to all. Every company and services has to cut down service because of cut of budget. Please don’t complain to us about “no more free things for us!”.

  14. April 13, 2009 at 8:45 pm


    If you want prevent it from happening, take an action to stop it. There is a post in deafread about it.

  15. PAISA
    April 13, 2009 at 9:19 pm


  16. April 13, 2009 at 9:31 pm

    Jim –

    You got it right! We need to channel our issues to right people at each organization. It is useless telling others.

    Keep up the good work!


    April 13, 2009 at 9:52 pm

    Yeah, that is made a 100% sense of what Jimmy said regarding to all Sorenson VP-100 & VP-200 and other devices. Really, he made me laugh about the vp and others similiar to cars: Chevy, Ford, Cadilliac, so on. We deaf should not bawling out loud to each other but direct any comment to your tech support/ care customer representatives. That IS made sense, right?!

  18. Dara
    April 14, 2009 at 12:07 am

    Agree with you 100 % !! I am forwarding your vlog to my friends and maybe in website. Good sharing with us !!

  19. anonymous
    April 14, 2009 at 4:38 am

    Yup! Some people are not tech-savvy so therefore those misunderstood and barked at the wrong tree(s). (shaking head) lol

    Sorenson’s vp200 is really good though they has been in the business for over 8 years… VPAD+ and Ojo perform real good right now as I hear but don’t have them. I have vp200 and MVPs and plan to purchase a z340 when they release it.

    Hovrs MVPs are still in the beta process so they need to give them some time to improve those especially the router issues (conflicting with vp200). I briefly used it and it really worked well using my WAN but had conflicts with the vp200. So I bought a switch and second IP address to solve mine underway. I’m sure it will improve over the time just like the VPAD and Ojo did after their early release periods before, after those experienced some difficulties.

  20. April 14, 2009 at 6:28 am

    That is true. I know most of the deaf citizens do not recognize how technicians are working on the difficulty with videophone after they purchased and aggravated. Maybe companies should provide their purchase included guarantee if they need some improvements from responsibility equipment.

    Jim DeMers

  21. Anonymous
    April 14, 2009 at 8:32 am

    EXACTLY!!! 100% JIM!

  22. Larry H
    April 14, 2009 at 8:46 am

    BRAVO u got EXACTLY!!!!!!

  23. Owl Lady
    April 14, 2009 at 9:27 am

    Hi Jim,
    That is excellent job to let everyone knows… Which they should not complain to each other……. Straight to whom person who works like for Sorenson, Vpad, etc……….. I know they are trying to improve the technicans…. Which they are lucky to get free why complain…. If they have any idea inform them, let them know thier opinion…… Since it is alot better than old times and easier to communicate on VRS or VP than old time with TTY and Relay Service……. Much more faster than old times…… Support your good job to let everyone know…..
    Exact good job, JIM,
    Owl Lady

  24. Alanna George
    April 14, 2009 at 9:30 am

    Wow, Jim, you did a good job, that is great!!!!!!!!!!!!!!! That is true, so many deafies talks different stories about Sorenson and MVP. I will forward to deafies so they can understand.Thanks so much and glad to hear from you.

    Alanna George

  25. April 14, 2009 at 9:38 am

    Thank you, Jimactor, for being courage to SPEAK UP and encourage Deaf and HH people to continue support the new tech devices for us. No more crab theory! Keep open minds and open hearts.

  26. April 14, 2009 at 9:48 am

    I’m completely agreed with this person’e point of views said about smallest things into mountain mounds large that are needless complaints and sliilest statements against others, no war,please. This person explained very clearly and loud.

  27. nelly
    April 14, 2009 at 10:29 am

    great said men people very wrong but any freeeee wow very good i am fine 200 vp very good need intrepenter nad friend talk vp great have good day

  28. Jac
    April 14, 2009 at 11:24 am

    Perfect! I am going to forward all my deaf friends so that way they can understand you better and they will realize. Then they would not complain to everyone except they can report directly each company that made VP ~ they can change and improve it better! Thanks for your excellent issue! Thumb-Up. =)

  29. Alina
    April 14, 2009 at 11:29 am

    MVP and Sorenson shouldnt mix. Why? Mess up.

    different router that cause sorenson mess up.

  30. Geraldine Francini
    April 14, 2009 at 12:29 pm


    Gold star for you!!!

    Flying hands, Gerry

  31. Jimactor
    April 14, 2009 at 12:30 pm

    Hi Number 29 Alina

    I have Sorenson and MVP both of them work fine with no problem Surprise?

  32. Frank
    April 14, 2009 at 12:30 pm

    You made a great point! Short and sweet, thanks! 🙂

  33. Billy
    April 14, 2009 at 12:43 pm

    Ha got it since 2 weeks study now found out why cause it on depend what DSL, Cable speed and on depend what brand you have like dell or hp or ibm or comq or other that have 10 megs and 2 ip address still not work and have one mac apple and 3 homemade pc computer computer, 2 VP and MVP but wrong brand dir-625 weaking so look in internet suppose Dir-628 good quiftly device manager mean around router so will get it today the sorensonvrs rep. will come and install D -Dink wireless dir-628 then will test and information more news what going on if succesful Tks.
    Yes right on good positive in blog or vlog.

  34. Rogneda
    April 14, 2009 at 1:03 pm

    I am completely 100% agree with Jim. He stated very important at this point of the view for Video Phone should not blame in various companies name.

  35. LLoyd Ballinger
    April 14, 2009 at 1:08 pm

    Great P/R

    You’re champion!
    Thanks Buddy

  36. Cathy
    April 14, 2009 at 2:02 pm

    Very good one!

    110 PERCENT!!

  37. Giuseppe Potenza
    April 14, 2009 at 2:14 pm

    OOOOOh!!! Beautiful video..
    Keep this good job and all deaf-people need watch this video….


  38. Resource
    April 14, 2009 at 2:17 pm

    i like to notify all deaf people to ask csdvrs sales or techician to find out which wireless router will work with Z 340 and my wireless router dlink 628 with update firmware and it cause problmes with z340 so be sure to ask them because csdvrs rep did not notify you which wireless router will work or not working ok good luck

  39. for resource
    April 14, 2009 at 2:20 pm

    Try router Dlink 615?

  40. Lisa C.
    April 14, 2009 at 3:30 pm

    I agree with you.

  41. Anonymous
    April 14, 2009 at 3:30 pm

    To #31 Jimactor

    You say that you use Sorenson, right? Do you have 10 digit number for Sorenson? If so, did Purple accept your orenson 10 digit number? Purple refused my 10 digit number Sorenson. I’m confused. Can you explain why Purple accept others but refuse Sorenson digit number?

  42. Sheri A. Farinha
    April 14, 2009 at 7:42 pm

    Loved how you explained this, thumbs up!

  43. Bobbie Jean Duck
    April 14, 2009 at 9:56 pm

    Thank you so much and AAAAAGGGRRREEEE with you! Praise the Lord.

  44. April 14, 2009 at 11:41 pm

    To #41 Yes I have 10 digits number from Sorenson and it will go thru to MVP with understanding that my primary is MVP the secondary is Sorenson If I get Sorenson as Primary then MVP cant get thru Get it?

  45. Richard D
    April 14, 2009 at 11:46 pm

    I am a sophomore-to-be student from Gallaudet University. My major is Deaf Studies with Communication Studies double major. I totally agree with you! I am very glad that you made an important vlog about this. It is very important for Deaf people to value the companies who work hard with the ideas to provide the best resources for us, Deaf people. I get a lot of complaints/opinions on the campus about those stuff but after watching your video. I realized that I should have explained that to them to make sure that they show that they value their hard work to make it successful to provide the aid to Deaf people but great work! Thanks for sharing!!!

    – Richard

  46. Billythegoat
    April 15, 2009 at 12:19 am

    All I can say, ‘YOU ROCK’.

  47. Shane
    April 15, 2009 at 8:07 am

    Well Done!

  48. carla
    April 15, 2009 at 8:36 am

    thanks for the information… it made sense… but a few things i do not agree i have called Hovrs about MVP a lot of times and no rep. has called me or emailed me to check with me about it.. i cant even use my mvp for at least 3 weeks… but now the last one i called HOVRS and talked with the different tech and she helped me and now it works… after all the calls with hovrs and no news from the rep… i can understand if they find some faults and have it fixed asap… but for three weeks, i cant agree with that….
    i wanted to thank the last tech at hovrs who helped me to get my mvp working finally….

  49. Randy the Hog
    April 15, 2009 at 9:13 am

    Amen!! And what more is we live in America, Home of Blessing!! We have overwhelming abundance of deaf services!! No word “COMPLAINT” in Blessing!! God Bless America.. Let us sharing our BLESSING to other countries!! Thanks JIM to clarify up!! Brotherly Hugs!

  50. Lillian
    April 15, 2009 at 9:23 am

    This is so ‘right on- thank you for bringing this ‘problem’ to the forefront-
    I think there is another underlying issue here and that is the lack of
    tech-awareness with many of us- especially us OWLS (older, wiser,
    loving seniors)- unfortunately ‘wiser’ didn’t auto-translate into being
    tech-savvy for many of us- smile

  51. James
    April 15, 2009 at 10:19 am

    I agree with Jimactor! Nice vlog for everyone who has Videophone!

  52. Rosy
    April 15, 2009 at 10:44 am

    Glad you said it all..Thats what deaf people need to understand and stop complaining..
    Thank you!!!!

  53. Cynthia
    April 15, 2009 at 12:42 pm

    Exactly and I totally agreed Jimactor’
    Glad you made announce on that to us, You really made yourself very clear on this, Well Done!!!
    Happy Trails!

  54. LilCueballRulez
    April 15, 2009 at 2:25 pm


  55. Anonymous
    April 15, 2009 at 2:52 pm

    Finally someone with senses stood up. It’s time they learn their lesson from you Jim. You rock Jim.

  56. Deaf Supporter
    April 15, 2009 at 6:06 pm

    I totaly agree with you!..

    I can see many people doing that for nothng.. sigh.. I try to spread this video to my people and hopefully help them to understand and stop to complain.

    Thank you for your explanation!..

  57. Brenda B.
    April 15, 2009 at 6:50 pm

    I agree with u smile

  58. April 15, 2009 at 8:29 pm

    yes ,,, i am agree with him…. i have no complain about it… he is right to speak up let people do think … same as computer alwaysssssss change progams buy other computer…


  59. Candy
    April 15, 2009 at 11:36 pm

    I totally agree with you completely.EXCELLENT Explain Very clear to understand what you mean. You did very good to explain to all deaf to understand. I hope they do. Bravo !!!!!

  60. Anonymous
    April 16, 2009 at 12:51 am

    u are very 100% right I agree with u “ya LoL

  61. New Yorker
    April 16, 2009 at 1:40 am

    You’re the best reporter! Keep up with your duty at Fookem and Bug!

  62. Sue
    April 16, 2009 at 5:04 am

    excuse me… VPAD and Z ARE NOT FREE…. COST $ TO BUY… ONLY MVP IS FREE (AND OF COURSE SORENSON) But I learn that MVP can steal Sorenson away like for example if someone tried to call me through Sorenson would switch to MVP automatically… that’s not right.

  63. April 16, 2009 at 9:53 am


    Obviously, your primary is MVP. When your friends call you, it will go directly to MVP. You can change from MVP to Sorenson. Have to ask your tech person, who gives you MVP product, he/she will change it for you.

    Any questions, feel free to ask one of us.

    Thank you,
    FB Editors

  64. Jimactor
    April 16, 2009 at 10:03 am

    Hi again
    My mistake about Vpad is free. Vpad and Z340 are not free. Please forgive me for making mistake. 🙂

  65. Lopez
    April 16, 2009 at 10:20 am

    Hi Sue,#64, I think you need to understand about “Your Mobile Phone Video MVP is PRIMARY”

    Please read # 45 as Jimactor said I have 10 digits number from Sorenson and it will go thru to MVP with understanding that my primary is MVP the secondary is Sorenson If I get Sorenson as Primary then MVP cant get thru Get it?

    I hope you will be understanding about “PRIMARY” if you want to use your Sorenson Videophone as Primary. CALL to Customer Care or Tech Support. Thank you

  66. Lopez
    April 16, 2009 at 10:21 am


    Thank you for sharing the vlog with us and it’s EXCELLENT to point.

  67. Lisa
    April 16, 2009 at 10:30 am


    You Right! I had vp200, csdvrs, snapshot & mvp too. vp200 still connection since 5 years now. Other snapshot & csdvrs not connect yet & mvp recent recieved few weeks ago that mvp not finish upgrade. Keeping all of these.

  68. Teresa
    April 16, 2009 at 10:57 am

    BIG THUMBS!! Great presentation to educate deaf and hard of hearing people! Will attend to VRS Expo at DC on Saturday, April 18th. FREE admission! You may have lots of questions or concern about VP issues. Thank you for sharing your VBlog! Keep good work!

  69. Nathangrave3000
    April 16, 2009 at 11:30 am

    Finally someone stood up. Thank you Jim. Awesome video.

  70. Carmine
    April 16, 2009 at 11:32 am

    you are excellent! Im aware of this. Thank you for sharing with everyone.

  71. Tim
    April 16, 2009 at 1:57 pm

    I agree with you because too many deaf people are IDIOTS!!!

  72. Martha
    April 16, 2009 at 4:05 pm

    THUMBS UP! You have a good point what you have good EXAMPLE as “Ford compare to Cadillac” similiar as kind of VP’s different kinds.

  73. Anonymous
    April 16, 2009 at 5:43 pm

    Thank you for bringing this up. This is good advice.
    I hope every one sees your blog.

  74. well said
    April 16, 2009 at 7:19 pm

    well said….

    I agree with you 1,000%

  75. April 16, 2009 at 9:00 pm

    Perfectly Understood, Saluate Aye-Aye Sir, Jim!

  76. April 16, 2009 at 9:06 pm


    Would like to welcome those deaf people who have Videophone and is interested in signing up for the VideoPhone Directory…Either choose by clicking Private or Public Numbers…their choices. We launched the website on Feburary 2008. Hope you enjoy browsing the website! http://www.vp-listings.com/
    Thank You,
    Da Man Kuane
    Owner of http://www.vp-listings.com

    Indian Wolf

    Black Zeke

  77. Roger Williamson
    April 16, 2009 at 9:57 pm

    I supported with you one hundred percent (100%). Thank you for the video.

  78. BUDDY
    April 16, 2009 at 10:47 pm


  79. Jack Noble
    April 16, 2009 at 11:09 pm

    You did good job!!!

  80. Dracula
    April 17, 2009 at 12:44 am

    That’s a excellent Vlog.

    Good Job, Jimactor.

  81. Linda
    April 17, 2009 at 11:23 am

    Thank you for say that You are prefect as angel I agree with you..

  82. Purple
    April 17, 2009 at 11:35 am

    Thumb up! Beautiful and clear explanation! I agree 100 percent with you. Thanks so much for your help! Much appreciated! ~’o)

  83. Rj Kidd Sr
    April 17, 2009 at 7:13 pm

    I agree with him as what i learned from my son who worked for Viable. they still working on improve the system to develops better in the future so be patient with all of the companies.

  84. Anonymous
    April 17, 2009 at 9:24 pm

    I am agree with you.

  85. Carol Ann Pickell
    April 17, 2009 at 11:08 pm

    HI U did a good job-teacher! 😀

  86. Stevo Hammersmith
    April 17, 2009 at 11:22 pm

    Hi Jim,

    Just saw you video about all VPs. I agree with you. We are in a rapid tech age all this. Even webcam is doing well with new software that you can do VP as well. Just another option if you have a webcam then download free software http://www.oovoo.com and works really well.

    Take care,


  87. Michi DeMarrais
    April 18, 2009 at 12:13 am

    You good the points!I agree with you!

  88. Deafminator
    April 18, 2009 at 2:58 am


  89. April 18, 2009 at 3:15 am


  90. annoys
    April 19, 2009 at 3:10 am


    the same thing as with the i phone. the fist came out and a lot of people complain about it but give it a time so the tech can sort it out afterward thing got better. the same thing so just be patient and give them a chance to make it happen otherwise we won’t have nothing at all just like back in 1950 so you guys should be glad about it. think twice before you say it for these people who didn’t know about it.

    hey guy, good job!!!!!!!

  91. April 19, 2009 at 7:29 pm

    Well said! All the VRS companies are providing valuable services for us and working each day to improve.

  92. Richie
    April 26, 2009 at 10:14 pm

    Totally agree with ya!!!!

  93. April 27, 2009 at 7:04 pm

    Hey Jim!

    Finally, here I am catching up with this blog especially your videos on here. So anyways, just wanted to say that you N-A-I-L-E-D it!

    Yes, you nailed it! 😉

    Beautifully said. Indeed, some people tend to forget that by complaining to each other will NOT solute anything at all. Just have to go straight to the company itself like you said reps, etc to give feedbacks, complaints or whatever the case is.

    If we get something for free, we should always appreciate for the fact that we were given free and then if any glitches, etc.. LET them know, simple as that.

    I’m just happy for the fact that there are more options now rather than just Sorenson’s so if I’m not happy with one product, I’d just go to different one like you said about cars.

    More choices is always appreciate in our lives. 😉

    You rock, Jim!!



  94. Noha Kroschinski
    May 4, 2009 at 7:10 pm

    I agree with you Jim. That make sense. Of course I heard the problem with the vp which I knew I got it free. So it depend on the company which they try to make the access for the deaf which the hearing didnt know the problem. Jim I’m on your 100 percent!!!

  95. Anonymous
    May 11, 2009 at 12:43 am


  96. Br. Paul Waller
    May 15, 2009 at 5:51 pm

    I am pleased to see your attitude is very positive to the deaf users of different VP features. You are good advisor to educate their frustrations about they have been expereince with it what they had before. I agree you to advise us to contact the represenative to suggest them to learn new things to do with their featurs.
    God Bless you+
    Br. Paul Waller
    Franciscan Deaf Ministry
    Catholic Deaf Community of Diocese of Ogdensburg

  97. Dora Bradley
    May 16, 2009 at 6:21 am

    Hey Jim,

    I admit…I was one of them. Now I am ashamed. How true everyday our newer communication technologies have been our blessings and of course they need to be tested….with our help. Thanks for commenting it. And thank you for making me a better person. :O)

  98. Anonymous
    May 19, 2009 at 9:08 pm

    best one sorensonvrs than all depend them,But whose know or can’t says 100 percent I am agree with u clarification ..Good video bring up show Thanks enaid1434

  99. kirb
    May 22, 2009 at 8:13 am

    agreed! 🙂

  100. Anonymous
    June 22, 2009 at 4:59 pm

    Hey Jim, Amen to this. People needs to use their common senses and patiences as almost all VP came out as beta then some became successful. I have Soreson and MVP I m happy with both of them. What’s more I can use MVP to go other room or to travel with. MVP are still beta right now with what I have. There will be better upgrades soon for MVP.

  101. Mary
    June 22, 2009 at 10:37 pm

    Perfect…you are 100 percent right….I have a soreson 200, snap ojo , mvp and webcam…all of them are smooth running without problem….you need to get four ip numbers and won’t cause any problem at all….my hubby and i did talk two seperate video tape at same time…still have no problem….

  102. Rebecca
    June 25, 2009 at 6:35 am


    wow I’m glad that you explained very very very clear! My understanding that the deafies, hard of hearing gossiped and curious about theirs opponent from other VP’s etc, whenever they called me ask me about vp’s issued i have NO COMMENT to talk about it they get mad at me since i am not customer service or tech support what do you want to tell me about Good or bad that is not my suggest to give you.. you will need to get it and find the fact you like not mine. I agree 1,000 times that you did explained very very clear except mvp and Z340 still have to pay and please don’t think that deaf or hard of hearing are idiots they are still learning (hearing still learning too) no one is perfect
    wow so express of you! Go for it!

  103. June 29, 2009 at 8:19 am

    I agree with you. You are a nice and kind of advice to deafs people.

    I am satisfed with vrs sorenson for long time. They are good service.

    Hovrs too!

    And who interesting to order bulk ILY handsign heart dark or milk chocolate candy . Ideal for gift wedding deafs guests and deafs community.

    Go visit URL : http://www.TriangleChocolateCandy.com/product

    Good Luck to Deafs

  104. jenna
    July 21, 2009 at 1:00 am

    This is a well done vlog. I actually liked your points in vp. I always thought the same way. At last someone stood and spoke the facts. We all should appreciate everything they’ve done. Well said

    Keep it up.

  105. Tristan
    August 14, 2009 at 3:49 pm


    I second your vlog, whole-heartedly. Yes, it’s certainly a tough road ahead of us and may the warriors persevere. I have decided a while ago to support BOTH, free of charge and priced equipment for the Deaf/Hearing Impaired community. Hearies are welcome too as long they’re willing advocates as well.



  106. Peggy
    March 15, 2010 at 11:57 am

    I like your remarks very well.
    I wonder about Sprint is it still in circle.

  1. April 14, 2009 at 7:17 pm
  2. April 15, 2009 at 10:06 am
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